Refund policy

Last updated: November 5, 2026

Returns and cancellations

You may request a return within 14 days after the last item in your order is delivered. Items must be returned unworn or unused, with tags and in their original packaging. We may reduce your refund if an item has been used, damaged or handled more than necessary. This does not limit your statutory rights.

For change-of-mind returns, you are responsible for arranging and paying the direct cost of return shipping to our warehouse in China. We do not provide a free return label. If an item is faulty, damaged on arrival or incorrect, contact us so we can arrange a remedy and cover any necessary return shipping costs.

You can request cancellation or removal of items from your order until the item is shipped.

How to start a return or cancellation

Email andrey@strelnik.com with your order number and the item you wish to return. You can also use your customer account where this option is available. We will send instructions to help you prepare your parcel. Please contact us before sending a return so we can identify your order. This process does not restrict any statutory right to cancel or return goods.

Return address

STRELNIK
Room 803, 8th Floor, No. 369 Guanhe South Road
Shengzhou, Zhejiang 312400, China
浙江省嵊州市官河南路369号8楼803
Telephone: +86 188 5853 4760

Please do not send returns to our registered office in Shanghai.

Damages and issues

Please inspect your order when you receive it and contact us if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

Any applicable exceptions will be stated on the product listing or website at the time of purchase and are subject to your rights under applicable law. Contact us if you have questions about a specific item.

Exchanges

European Union returns and cancellations

If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.

After you notify us that you wish to cancel, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

United Kingdom returns and cancellations

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.

After you tell us you wish to cancel, you must return the goods to us within 14 days.

We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

Refunds

We will notify you after we receive and inspect your return. Approved refunds will be sent to your original payment method, unless otherwise agreed. Your bank or payment provider may need additional time to process and post the refund. Contact us if your refund has not arrived within a reasonable time.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights relating to defective goods, goods that are not as described or goods not delivered within the required or agreed timeframe.

Seller and contact details

The seller is 上海安可乐意贸易有限公司 (English translation: Shanghai Anke Leyi Trading Co., Ltd.), trading as STRELNIK. For company details, see our Contact information. Email: andrey@strelnik.com.